SHIPPING RETURNS POLICIES
SHIPPING & PROCESSING
Many of the items listed in the Studio Shop are made to order, although some pieces are ready to ship. Please allow up to 2 weeks for order processing and production, and 3-5 business days for standard shipping. Once your order has shipped, you will receive an automated email containing USPS tracking information.
Free shipping on orders over $200
Free returns for all domestic U.S. orders
Alex Steele is not responsible for lost or stolen packages. Please double check that your shipping address is correct.
Returns & exchanges
If for any reason you are unhappy with your purchase, please don't hesitate to reach out. Since this is a small business, refunds cannot be made at this time. Orders may be returned for store credit.
Free returns on all domestic U.S. orders
No refunds. Store credit only.
Please contact within 7 days of receiving your item(s) to begin the return process. A pre-paid return label will be emailed to you along with the easy return instructions.
Items must be returned unworn, unwashed and in good condition. An online store credit code will be issued once the original item(s) are returned. Store credit will be calculated from your order total, excluding shipping charges.
Returning a damaged, or visibly worn item may result in sending the item back to you, without a valid store credit.
Once an order is placed, it cannot be cancelled for a refund. If you would like to cancel an order before it ships, a store credit code for the purchase will be issued including any taxes and shipping charges.
Please note that sale items are final sale and cannot be returned.
Protecting your information is high priority. Your credit card information is safe when shopping with us. All orders are transmitted over secure internet connections using advanced SSL (Secure Sockets Layer) encryption. In order to protect customers to the fullest extent, Alex Steele Studio does not store your credit card information at any time.
Alameda County, CA sales tax of 9.25% is only applied to online orders placed by buyers within the state of California. The tax is solely added to products and is not applied to shipping costs.
Credit cards and Alex Steele Studio store credit codes are all accepted forms of payment
Store credit codes never expire
If you do not fulfill your entire store credit at once, you will receive an updated code after your purchase for future use
Sale and promotion codes do not apply to shipping and tax
Store credit codes do not apply to shipping and tax